Water Damage Restoration, Raleigh, NC
Damage: Water
Water in your home can be damaging, not only to your home itself, but also to your contents and belongings. Whether a supply line burst, water heater leaked, toilet overflowed, or rainwater flooded your home, SpangleR and its’ water damage restoration team is available 24 hours a day for emergency water-removal and drying. Addressing water damage quickly can save repair costs and decrease the chances of mold growth in your home. Timing is everything. Let us get to it before the mold does.
Solution
The work done by our professional team begins with water removal and ends with ensuring your home is dry and safe against mold damage, The water damage restoration experts at SpangleR determine the best course of action based on the type and amount of water damage and the affected contents.
SpangleR partners with you through the entire repair process, from Start to Finish
1. communication
The first and most important factor, in our pursuit to earn trust in each of our reconstruction projects, is meticulous communication. Every job is assigned a project manager, who monitors the entire process and will keep you informed, and answer any questions that may arise. When emergency services are required, a SpangleR representative will contact you by phone within 15 minutes at any time of day.
2. services/mitigation
Mitigation is the process of stopping further damage from occurring. Once the property is secured, the next steps are to properly dry, contain and remove damaging elements and prepare for the restoration process.
3. estimates
SpangleR uses current and state-of-the-art estimating programs, and are updated monthly for accuracy at each geographic location. A typical estimate will have detailed line items and a sketched diagram of the areas involved. An Emergency Service/Mitigation bill is prepared at the conclusion of the initial service and can be billed directly to the insurance company. Then, a detailed estimate with the entire scope of work, will be presented before restoration work begins. Customer Product Selection Forms and Change Order Forms are used to communicate and track customer selections. A payment schedule is also set up at this time.
4. reconstruction
The reconstruction phase of the project is when results start to show. All scheduling is handled through our Job Planning system. Customer involvement is encouraged to assure choices are understood, and also to prevent any miscommunication or misunderstandings. Your project manager will work to schedule in a manner that minimizes inconvenience and delay.
5. payment
Once we complete your job to your satisfaction, we use a Certificate of Satisfaction to confirm this. In most cases your insurance representative will issue payment. If your name is included on the payment, we ask that you endorse the check when the work is complete and you are satisfied. Larger jobs may also include your mortgage company on the check, and may be set up on a payment draw schedule. We can help you through this paperwork process.
6. warranty
Your complete satisfaction and willingness to refer our services to others is our ultimate goal. All repairs completed by SpangleR will be guaranteed for one year and will cover defects and/or malfunctions due to faulty installation. We are available for questions and concerns anytime before, during and after repairs.
Call SpangleR Restoration When You Need a Reliable Water Damage Restoration Company in Raleigh NC
Whether a supply line burst, water heater failed, toilet overflowed, or rainwater flooded your home or business, Spangler Restoration’s water damage restoration team is available 24 hours a day for emergency water removal and dry-out.
The longer the water sits, the worse the water damage becomes, thus resulting in more costly clean-up efforts. Immediately addressing water damage restoration needs can save you increased repair costs and decrease the chances of mold growth in your home in Raleigh, NC. Timing is everything. Let us get to it before the mold does.
What We Do
The water damage restoration experts at Spangler Restoration determine the best plan of attack based on the type and amount of sewage or water damage and the affected contents. Different surfaces, structures and contents require different drying methods. Our tailored approach to your specific water damage restoration needs creates optimal conditions to return the affected area to its pre-loss condition.
Water Extraction & Dry Out
The first step is to contain the water or sewage, and then remove any standing water or sewage as quickly as possible. Air movers are used to create airflow against walls, furniture and floors to assist in moisture evaporation. Our industrial-grade dehumidifiers draw in cool, wet air and blow out warm, dry air to speed up the drying phase. Throughout the process, our water damage restoration technicians measure the moisture content of materials using hygrometers and moisture meters, so we can keep track of progress and concentrate resources on any trouble spots.
Repair & Reconstruction
Once the water extraction and dry out is complete, an estimator will assess the water damage and provide an estimate for the repairs. After the estimate is complete, one of our project managers will be your day-to-day contact throughout the reconstruction phase. Our goal is to quickly and responsibly repair and restore your home with the least amount of inconvenience for you. We take pride in the water damage restoration work we do and guarantee our workmanship and materials for five years.
Here are some tips for what to do before the water damage restoration pros arrive:
- Turn off the water source if possible. If you don’t know how, call a plumber.
- Turn off the breaker in the wet areas before unplugging or removing electrical devices located on the wet carpet or other surface.
- Place aluminum foil under the legs of any furniture resting on wet carpet. This might prevent furniture stains on your carpet, and keep the moisture from wicking into the furniture legs. If the water is more than surface deep, stand the legs in plastic bowls or something similar.
- Lift draperies away from wet carpet.
- Pin up upholstered furniture skirts if they are in danger of touching the wet area. They could wick up water and become stained or bleed color into the carpet.
- Remove books, shoes, paper goods, fabrics, potted plants, and other items which may stain wet carpet or wick up moisture.
- Turn on the air conditioner (no lower than 72 degrees) to speed up drying in the summer or in high humidity areas. If the a/c unit is in a wet area, do NOT turn it on.
- Remove area rugs from wet flooring or carpet.
- Move clothing or other fabric items to a dry place. Empty drawers of all items in order for the cupboard, bureau, etc., to dry more easily.
- If the walls are wet, remove any decorative items from them.
- Call your insurance agent to report the water damage. If you have to stay elsewhere while water damage restoration services are being done, be sure that your agent and your water damage restoration company know how to reach you.
Types and Sources of Water Losses
Category 1: Clean Water
This water originates from a source not posing substantial harm to humans.
Examples: broken water supply lines, sink overflows with no contaminants, appliance malfunctions involving water supply lines, melting snow, falling rain water, broken toilet tanks, and toilet bowls that do not contain contaminants or additives.
If left untreated for 72 hours, Category 1 water will likely become Category 2 water.
Category 2: Gray Water
This water contains a significant level of contamination and has the potential to cause discomfort or sickness if consumed by or exposed to humans.
Category 2 water carries microorganisms and nutrients for microorganisms. Its sources may include discharge or overflows from dishwashers, washing machines, or toilet bowls (with some urine but no feces); sump pump failures; seepage due to hydrostatic pressure; and broken aquariums. Gray water may contain chemicals, bio contaminants, and other forms of contamination including physical hazards, and is unsuitable for consumption. When affected with Category 2 water, carpet pad must be removed and properly disposed of. Carpet that is saved must be cleaned with hot water extraction.
If left untreated, Category 2 water becomes Category 3 water in 48 hours or less.
Category 3: Black Water
Black water contains pathogenic agents and is grossly unsanitary.
Category 3 water includes sewage and other contaminated water sources entering or affecting the indoor environment. Sources may be toilet backflows that originate from beyond the toilet trap, and all forms of flooding from seawater, ground surface water, and rising water from rivers and streams—these types of water carry silt and organic matter into structures and create black water conditions.
The health of workers and occupants is the most important consideration when dealing with sewage backflows.
Category 4: Special Situations
When a regulated material is present — in any water damage restoration situation — a specialized expert may be necessary to assist in damage assessment, and government regulations will apply.
Regulated materials pose potential or recognized health risks and may include, but are not limited to: arsenic, mercury, lead, asbestos, polychlorinated biphenyls (PCBs), pesticides, fuels, solvents, caustic chemicals, and radiological residues.
Classes of Water Loss
Class 1: Slow Rate of Evaporation
Water losses that affect only part of a room with low-permeance/porosity materials (e.g. plywood, particle board, structural wood, VCT, concrete). Little or no wet carpet and/or cushion are present (or damage confined to a small area, or wet for a short period). Minimum moisture is absorbed by materials, which release that moisture slowly.
Class 2: Fast Rate of Evaporation
Water losses that affect the entire room of carpet and cushion. Water has wicked up walls less than 24 inches. There is moisture remaining in structural materials (e.g. plywood, particle board, structural wood, VCT, concrete).
Class 3: Fastest Rate of Evaporation
Water may have come from overhead. Ceilings, walls, insulation, carpet, cushion, and subfloor in virtually the entire area are saturated.
Class 4: Specialty Drying Situations
These losses involve wet materials with very low permeance/porosity (e.g. hardwoods, subfloors, plaster, brick, concrete, stone, and crawlspaces). Typically, these are deep pockets of saturation, which normally require very low specific humidity.
24/7 Reliable Service – Call Us Today
Spangler Restoration has helped home and business owners reconstruct and revitalize property damaged by disasters, including fire damage restoration, smoke damage restoration, water damage restoration, mold removal, storm damage restoration, and more. Our professional team is standing by 24/7 to help you with your emergency. For dependable water damage restoration service you can count on, call us now.
For high-quality, professional Water Damage Restoration in Charlotte, Holy Spring, Statesville, Greensboro, Belmont, Raleigh, Boone, or Matthews, NC, give Spangler Restoration a call today. You can always trust our team to get the job done right!
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SpangleR Transforms
SpangleR Restoration is one of the fastest growing and most respected disaster restoration companies in the Southeast. We serve our communities though our Restoration efforts, but we also give back through community service. Click here to see the difference we’re making.
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