Charlotte 704.821.0882 | Raleigh 919.741.5577 | Boone 828.297.3000 SC 803.610.4510 | Greensboro 336.579.0060 | Hickory 828.759.5820 | Toll Free 866-263-5663

Charlotte 704.821.0882 | Raleigh 919.741.5577 

Boone 828.355.5912 SC 803.610.4510 

Greensboro 336.664.8172 | Hickory 828.759.5820

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SpangleR partners with you through the entire repair process, from Start to Finish

Needs

When one of your properties suffers a loss, it can affect many if not all your tenants. You can trust SpangleR to be there as soon as you need us to start the process of getting things back to normal.

Solution

We handle everything to minimize the trauma and inconvenience of restoration and commit ourselves to making the transition as easy and smooth as possible.

1. communication

The first and most important factor, in our pursuit to earn trust in each of our reconstruction projects, is meticulous communication. Every job is assigned a project manager, who monitors the entire process and will keep you informed, and answer any questions that may arise. When emergency services are required, a SpangleR representative will contact you by phone within 15 minutes at any time of day.

2. services/mitigation

Mitigation is the process of stopping further damage from occurring. Once the property is secured, the next steps are to properly dry, contain and remove damaging elements and prepare for the restoration process.

3. estimates

SpangleR uses current and state-of-the-art estimating programs, and are updated monthly for accuracy at each geographic location. A typical estimate will have detailed line items and a sketched diagram of the areas involved. An Emergency Service/Mitigation bill is prepared at the conclusion of the initial service and can be billed directly to the insurance company. Then, a detailed estimate with the entire scope of work, will be presented before restoration work begins. Customer Product Selection Forms and Change Order Forms are used to communicate and track customer selections. A payment schedule is also set up at this time.

4. reconstruction

The reconstruction phase of the project is when results start to show. All scheduling is handled through our Job Planning system. Customer involvement is encouraged to assure choices are understood, and also to prevent any miscommunication or misunderstandings. Your project manager will work to schedule in a manner that minimizes inconvenience and delay.

5. payment

Once we complete your job to your satisfaction, we use a Certificate of Satisfaction to confirm this. In most cases your insurance representative will issue payment. If your name is included on the payment, we ask that you endorse the check when the work is complete and you are satisfied. Larger jobs may also include your mortgage company on the check, and may be set up on a payment draw schedule. We can help you through this paperwork process.

6. warranty

Your complete satisfaction and willingness to refer our services to others is our ultimate goal. All repairs completed by SpangleR will be guaranteed for one year and will cover defects and/or malfunctions due to faulty installation. We are available for questions and concerns anytime before, during and after repairs.

SpangleR Results

As soon as the SpangleR team is brought in, we begin the most time-critical process of securing the structure from additional damage, assess needs going forward, and develop a plan of action.

SpangleR Recognizes

As soon as authorized to proceed, SpangleR teams begin the detailed work of assessing, inventorying, and removing all damaged materials.

SpangleR Transforms

Even as your business is still operating, our specialists will do their best to repair the damages, restoring your business back to its’ original state, if not better. No matter the size of your project, large or small, trust SpangleR to get the job done.

BECAUSE
TRUST MATTERS

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Spangler was a great pleasure to work with. Excellent work. Excellent service. You’ve heard the commercials on television that say fixed “like it never happened.” Well, thats how our damaged areas look. Just like it never happened.
Mickey and Donna Buford

The water heater expansion tank burst on Saturday morning. My insurance company contacted Spangler in Raleigh and Austin was there by early afternoon setting up dehumidifiers and air handlers on three floors. James came Monday morning to check the status, rearrange machines, and demo areas that were not drying. Without any assistance, he worked throughout the day and came by twice later in the week to make sure all was well. Austin came back on Friday removing the machines once my home was completely dried out. Both James and Austin were polite, professional, and helpful–especially when I didn’t even know the questions to ask.

Julie Brown