Repair Process

This is our Repair Process

SpangleR is a fully licensed North and South Carolina General Contractor and we are Crisis Recovery specialists. We are available 24/7/365 and provide full-service restoration assistance for fire, smoke, water, mold, storm, vandalism and any other catastrophe that may affect your property.

We are certified and trained in Insurance Restoration in Charlotte, North Carolina and surrounding areas, including South Carolina. We fully understand the claims process and currently work with all insurance companies and their representatives.

We will partner with you and your insurance representative to ensure your property is restored in the quickest and most convenient manner possible.

COMMUNICATION

The first step in any repair process is proper communication. Each job is assigned a project manager who will keep you informed of the process and answer any question that may arise. If emergency service is required for a situation, a SPANGLER RESTORATION representative will respond to you by phone within 15 minutes at any time of day.

SERVICES/MITIGATION

The definition of mitigation is to stop further damage from occurring. The first step is to ensure that the property is properly dried or secured to prepare for the restoration process.

ESTIMATES

SPANGLER RESTORATION uses the most sophisticated estimating programs available. These programs are updated monthly for each geographic location. A typical estimate will have detailed line items and a sketched diagram of the areas involved. An Emergency Service/Mitigation bill is completed at the conclusion of the initial service and can be billed directly to the insurance company. A detailed estimate will be presented before any restoration work is started. We utilize Customer Product Selection Forms and Change Order Forms to track customer selections. A Payment Schedule is setup at this time.

RECONSTRUCTION

All scheduling is handled through our Job Planning system. Customer involvement is encouraged to prevent any miscommunications or misunderstandings. Your project manager will work to schedule in a manner that minimizes inconvenience and delay.

PAYMENT

We use a Certificate of Satisfaction to document the completion of the job and your satisfaction. In most cases your insurance representative will issue payment. If your name is included on the payment, we ask that you endorse the check when the work is complete and you are satisfied. Larger jobs may also include your mortgage company on the check. We can help you through this paperwork process. Larger jobs may be setup on a payment draw schedule. If a deductible is due, we ask that you pay when it is most convenient to you, however your deductible must be received prior to the start of work.

WARRANTY

Your complete satisfaction and willingness to refer our services to others is our ultimate goal. All repairs completed by SPANGLER RESTORATION will be guaranteed for one year and will cover defects and/or malfunctions due to faulty installation. We are available for questions and concerns anytime before, during and after repairs.

BECAUSE
TRUST MATTERS

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As an insurance agent, we have loved working with Spangler Restoration. They have unmatched services and are excellent in customer service. Our customers are always very impressed with Spangler. A big thank you to Brandon Kelley! We will continue to recommend Spangler.

Brittany Burkhard

Spangler is awesome. They truly go out of their way to help my clients. They are very quick to respond and communicate well with the insurance company making life easier! Brandon especially is a great person to work with! I highly recommend Spangler!

Cameron Ritz

Our estimator cat spangler was very knowledgeable and a tremendous asset when working with our home insurance company.

KARI DAWSON

5 stars across the board. Great service and great communication.

JOHN SIMULCIK

Having your house flood is no fun, but the folks at spangler really made the process of putting it all back together again as painless as it can possibly be.

SCOTT SMITH

Its a great feeling to be able to call a company like spangler who treats your home and office like they would their own.

RYAN MAHONEY

The crew was fast. Very effigient and explained things thoroughly. I will definitely use spangler in the future for any water damage issues that arise!

CATHERINE MADDEN

The water heater expansion tank burst on Saturday morning. My insurance company contacted Spangler in Raleigh and Austin was there by early afternoon setting up dehumidifiers and air handlers on three floors. James came Monday morning to check the status, rearrange machines, and demo areas that were not drying. Without any assistance, he worked throughout the day and came by twice later in the week to make sure all was well. Austin came back on Friday removing the machines once my home was completely dried out. Both James and Austin were polite, professional, and helpful–especially when I didn’t even know the questions to ask.

Julie Brown