With over 14 years of proven success in outside sales, relationship management, and customer engagement, Michelle is a highly accomplished business development professional who brings energy, creativity, and consistency to every opportunity. Currently serving as Senior Business Development Manager at Spangler Restoration, Michelle has played a pivotal role in generating over $7 million in annual sales through strategic growth, exceptional service, and enduring client relationships.

Known for a people-first approach, Michelle has built a loyal network of insurance agents, adjusters, and property managers by combining industry knowledge with a commitment to delivering timely solutions. In addition to managing continuing education classes and customer events, she collaborates closely with operations teams to improve processes and elevate the overall client experience.

Career highlights include being named 2016 Business Development Manager of the Year and receiving the 2019 Extreme Ownership Leadership Award, both reflecting her drive for excellence and leadership. Michelle also holds IICRC certifications in Water Damage Restoration and Trauma and Crime Scene Cleanup, reinforcing her technical credibility within the restoration industry.

Prior to joining Spangler, Michelle held key business development and marketing roles at Servpro of South Cabarrus County, Primedia’s New Home Guide Magazine, and Beazer Homes, where she managed large-scale marketing budgets, launched new communities, and supported national production teams.

A graduate of Appalachian State University with a Bachelor of Science in Business Administration – Marketing, Michelle thrives on collaboration, effective communication, and delivering value through service. With a passion for problem-solving and relationship building, she continues to be a driving force behind Spangler’s growth and reputation in the restoration industry.